Terms & Conditions

1. Introduction 01

Welcome to Allcar24. These Terms & Conditions ("Terms") form a legally binding agreement between you ("Customer", "You", "Passenger") and Allcar24 regarding your use of our taxi services, website, and mobile platform.

By booking a ride, using our website, or accessing our services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services [citation:8].

2. Definitions 02

In these Terms, the following words have the following meanings:

• "Allcar24" / "We" / "Us" / "Our" – Refers to Allcar24, the taxi service provider based in Jaipur, Rajasthan.
• "You" / "Customer" / "Passenger" – Refers to any person who books or uses our taxi services.
• "Booking" – A reservation for transport services placed via our website, phone, or WhatsApp.
• "Driver" – A licensed driver engaged by Allcar24 to provide transportation services.
• "Vehicle" / "Cab" / "Taxi" – Means a motor cab as defined in the Indian Motor Vehicle Act, 1988 [citation:11].
• "Pickup Time" – The scheduled date and time for your ride as shown on your booking confirmation.
• "Force Majeure" – Events beyond our reasonable control, including natural disasters, strikes, riots, and government actions.

3. Booking and Confirmation 03

When you book a ride with Allcar24, you agree to provide accurate and complete information, including your name, phone number, pickup and drop-off locations, and any special requirements [citation:5].

• Your booking is confirmed when you receive a booking reference number from us.
• We may assign your booking to a third-party driver or service provider, but we remain responsible for the quality of service [citation:5][citation:11].
• Any changes to your booking (time, route, vehicle type) are subject to availability and may incur additional charges.
• You must keep your phone available and contactable around the pickup time for driver coordination.

4. Pricing and Payment 04

We strive to offer transparent and competitive pricing for all our services. The following terms apply:

• Quoted Price: The fare shown at the time of booking is based on the route, distance, time, vehicle type, and applicable taxes.
• Payment: Payment is collected at the time of booking or at the end of the ride, as agreed. We accept cash, online transfers, and UPI.
• Extra Charges: Additional waiting time, detours, or unscheduled stops may be charged at the discretion of the driver.
• No Hidden Charges: We do not charge any hidden fees. All applicable charges will be communicated to you before the ride.

5. Cancellation and Refunds 05

We understand that plans can change. Our cancellation policy is designed to be fair to both our customers and drivers [citation:11]:

• More than 24 hours before pickup: Full refund.
• Within 24 hours of pickup: No refund, as the driver has already been assigned and scheduled.
• No-show: If the driver arrives at the pickup location and you are not present or reachable, the trip will be considered a no-show and no refund will be provided.
• Cancellation by us: If we are unable to provide the service due to vehicle failure or driver unavailability, you will receive a full refund.

Refunds are typically processed within 5-7 business days to the original payment method [citation:11].

6. Passenger Responsibilities 06

As a passenger, you agree to the following responsibilities [citation:11]:

• Provide accurate and complete information for your booking.
• Be ready at the pickup location at the agreed time.
• Ensure your luggage fits safely in the vehicle without causing damage.
• Wear seatbelts at all times as required by law.
• Not smoke, drink alcohol, or consume food that may stain or damage the vehicle.
• Refrain from abusive, offensive, or threatening behavior towards the driver.
• Not distract the driver while the vehicle is in motion.

7. Liability 07

We strive to provide safe and reliable services, but the following limitations apply:

• Our Responsibility: We are responsible for providing a vehicle and driver to take you to your destination as per the booking.
• What We Are Not Liable For:
  • Delays caused by traffic, road conditions, weather, or other events beyond our control [citation:5].
  • Loss, theft, or damage to your luggage or personal belongings during the ride.
  • Any indirect or consequential loss (e.g., missed flights, appointments, or business meetings).
  • Disputes between you and third-party drivers or vendors [citation:11].
• Limitation of Liability: Our total liability for any claim arising from a booking is limited to the amount you paid for that specific booking [citation:5].

8. Driver and Vehicle Standards 08

Allcar24 is committed to maintaining high standards of safety and professionalism. We ensure that:

• All our drivers hold a valid commercial driving license as required under the Motor Vehicles Act, 1988.
• All vehicles are roadworthy, insured, and regularly serviced.
• Drivers are trained to be polite, professional, and punctual.
• Our vehicles are equipped with GPS tracking for passenger safety.

While we vet our drivers and vehicles, we cannot guarantee the continuous availability or performance of third-party drivers. The driver is solely responsible for complying with all traffic rules and regulations [citation:11].

9. Force Majeure 09

We are not liable for any delay, cancellation, or failure in performance caused by events beyond our reasonable control, including but not limited to [citation:5][citation:11]:

• Natural disasters (earthquakes, floods, storms, etc.).
• Accidents, road closures, or severe traffic conditions.
• Government actions, strikes, riots, or civil unrest.
• Power outages, internet failures, or technical issues.

In such events, we will make reasonable efforts to inform you and minimize disruption, but no refund will be provided for cancellations due to Force Majeure [citation:11].

10. Privacy and Data Protection 10

We value your privacy. We collect, use, and protect your personal information in accordance with our Privacy Policy and applicable Indian laws, including the Digital Personal Data Protection Act (DPDP), 2023.

• By booking with us, you consent to the collection and use of your personal data (name, phone, email, location) for the purpose of providing our services.
• We share necessary details with drivers and service providers to complete your booking.
• Your data will not be sold or rented to third parties for marketing purposes without your explicit consent.

For full details, please review our Privacy Policy available on our website.

11. Intellectual Property 11

All content on our website and mobile platform, including text, graphics, logos, images, and software, is the intellectual property of Allcar24 and is protected by Indian and international copyright laws.

• You may not copy, reproduce, distribute, or modify any content without our prior written consent.
• You may not use our trademarks, logos, or brand name for any commercial purpose without our permission.

12. Governing Law and Dispute Resolution 12

These Terms and any dispute arising from them shall be governed by the laws of India.

• Jurisdiction: Any legal proceedings arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.
• Dispute Resolution: We encourage you to contact us first to resolve any disputes. If a dispute cannot be resolved amicably, it will be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

13. Changes to These Terms 13

We reserve the right to update or modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page [citation:5].

• For significant changes, we will notify you via email or a prominent notice on our website.
• Your continued use of our services after any changes constitutes your acceptance of the revised Terms.
• We encourage you to review these Terms periodically to stay informed about your rights and obligations.

14. Contact Information 14

If you have any questions, concerns, or complaints regarding these Terms & Conditions or our services, please contact us:

We aim to respond to all inquiries within 2 business days.