Privacy Policy

1. Introduction 01

Welcome to Allcar24. We are a premium taxi service provider based in Jaipur, Rajasthan. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website allcar24.in or use our taxi services.

We respect your privacy and are committed to protecting your personal data. This policy applies to all users of our website, mobile application, and customers who book our taxi services. By using our services, you agree to the collection and use of information in accordance with this policy. [citation:3]

2. Information We Collect 02

We collect various types of information to provide and improve our services to you. [citation:1][citation:3]

2.1 Personal Information

When you book a ride or contact us, we may collect the following personal information:

• Full Name – To address you properly and manage your booking.
• Phone Number – To contact you regarding your booking and send updates.
• Email Address – To send booking confirmations and service updates.
• Pickup and Drop-off Locations – To provide the service you request.
• Payment Information – If you make a payment through our platform.

2.2 Usage Data

We automatically collect certain information when you visit our website: [citation:3]

• IP Address – To understand where our visitors are located.
• Browser Type and Version – To ensure our website works properly.
• Pages You Visit – To improve our website content.
• Time and Date of Visit – For analytical purposes.
• Device Information – To optimize our website for different devices.

2.3 Cookies and Tracking

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings.
• Understand how you use our website.
• Improve our services based on user behavior.

You can choose to disable cookies in your browser settings, but this may affect certain features of our website. [citation:7]

3. How We Use Your Information 03

We use your information for the following purposes: [citation:1][citation:5]

• To Provide Services – Process your bookings, manage rides, and provide customer support.
• To Communicate – Send booking confirmations, updates, and respond to your inquiries.
• To Improve Services – Analyze usage patterns to enhance our website and service quality.
• For Security – Protect against fraud, unauthorized access, and ensure safety.
• For Legal Compliance – Fulfill legal obligations under Indian laws.

4. Data Sharing 04

We may share your information in the following circumstances: [citation:1][citation:3]

• With Service Providers: We share data with third-party service providers who assist us in operating our business (e.g., payment processors, CRM systems). These providers are contractually obligated to protect your data.
• For Legal Reasons: We may disclose your information if required by law, court order, or government regulation to protect our rights, property, or safety. [citation:1][citation:5]
• With Your Consent: We may share your information for other purposes only with your explicit consent.

We do not share your data with third parties for their own marketing purposes without your consent. [citation:1]

5. Data Security 05

We take the security of your personal information seriously. We implement industry-standard measures to protect your data:

• SSL Encryption – All data transmitted between your browser and our website is encrypted.
• Secure Servers – We use secure servers with firewalls and access controls.
• Access Restrictions – Only authorized personnel have access to your data.
• Regular Monitoring – We monitor our systems for potential vulnerabilities and threats.
• Data Minimization – We collect only the data necessary for our services. [citation:1]

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will promptly notify you of any significant breaches. [citation:3]

6. Data Retention 06

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law: [citation:3]

• Active Bookings: Data is retained while your booking is active and for a reasonable period afterward.
• Legal Obligations: We may retain data to comply with tax, accounting, or legal requirements.
• Anonymized Data: We may keep anonymized data for statistical and analytical purposes.

When data is no longer needed, we securely dispose of it through deletion or anonymization. [citation:3]

7. Your Rights 07

Under Indian law and international data protection frameworks, you have the following rights regarding your personal data: [citation:1][citation:3]

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request deletion of your data where it is no longer necessary.
• Right to Withdraw Consent: Withdraw your consent to data processing at any time.
• Right to Complain: Lodge a complaint with the appropriate data protection authority.

8. Grievance Officer 08

In compliance with the Information Technology Act, 2000 and the SPDI Rules, 2011, we have appointed a Grievance Officer to address your concerns. [citation:5]

If you have any complaints or concerns about your data privacy, please reach out to our Grievance Officer. We will address your concerns within 30 days. [citation:1]

9. Children's Privacy 09

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. We will take steps to remove such information from our systems. [citation:3]

10. Changes to This Policy 10

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. [citation:1]

• We will post the updated policy on this page with a new "Last Updated" date.
• For significant changes, we will notify you via email or a prominent notice on our website.
• We encourage you to review this policy periodically for any updates.

Your continued use of our services after any changes constitutes your acceptance of the revised policy. [citation:3]

11. Contact Us 11

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

We will respond to your queries as quickly as possible, typically within 48 hours.